Digital Products – No Returns
Our products are delivered digitally as downloadable files. Due to the nature of digital content, all sales are final, and we do not offer returns or refunds once a purchase has been completed, except as required by Australian Consumer Law.
Refund Policy
We are committed to providing you with quality products. However, if you experience any of the following issues, we will offer a resolution:
- Download Issues:
- If you are unable to download the purchased file after completing your payment, please contact us immediately at contact@healthfocusedrecipes.com. We will assist you in resolving the issue, including sending the file manually if required.
- Defective Files:
- If the downloaded file is corrupted or otherwise defective, we will replace the file with a working version. If we cannot provide a functional file, we will issue a full refund.
- Incorrect Product Delivery:
- If you receive the wrong product, we will send you the correct product or issue a refund if the correct product cannot be provided.
Conditions for Refunds
Refunds will only be considered under the following conditions:
- The issue must be reported within 7 days of purchase.
- Sufficient evidence must be provided to verify the issue (e.g., screenshots of error messages or confirmation of failed download attempts).
Exclusions
We do not provide refunds for:
- Change of mind.
- Incorrect purchases (e.g., purchasing the wrong product due to customer error).
- Dissatisfaction with the content of the product, unless it does not match the description provided at the time of purchase.
Your Rights Under Australian Consumer Law
This policy operates in addition to your rights under Australian Consumer Law. You are entitled to a refund or replacement if a product is faulty, not as described, or fails to meet its intended purpose. For more information, visit the Australian Consumer Law website.
Contact Us
If you have any questions or concerns about your purchase, please contact us at:
Email: contact@healthfocusedrecipes.com
Response Time: We aim to respond to all inquiries within 48 hours.